Privacy Policy

1. Introduction

The Golf Lab ("we", "us", "our") operates the website thegolflab.com.au and provides indoor golf simulator hire, coaching, fittings, memberships, Yamaha golf car sales and service, and retail products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, purchase a membership or product, or otherwise interact with us.

2. Information We Collect

We may collect:

• Personal details: name, email, phone number, and address when you book a session, join a membership, or submit an enquiry.
• Payment information: processed securely through our payment providers (Shopify and our booking platform). We do not store full card details.
• Booking data: selected services, dates, times, and bay or coach preferences.
• Technical data: IP address, browser type, and usage analytics to improve site performance.

3. How We Use Your Information

• To process bookings, memberships, and product orders.
• To provide coaching, fitting, and golf car services.
• To send booking confirmations, reminders, and service updates.
• To respond to enquiries and provide customer support.
• To improve our website, services, and marketing (where you have consented).

4. Sharing Your Information

We do not sell your personal information. We may share data with trusted third-party service providers who help us operate — including our booking system, payment processors (Shopify), and email/SMS providers — strictly to deliver the services you have requested. We may also disclose information where required by law.

5. Data Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information. To do so, please contact us using the details below.

7. Contact Us

If you have questions about this Privacy Policy, please contact The Golf Lab at hello@thegolflab.com.au or (03) 5292 5201.